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Refunds and Returns

BILLING POLICY

The price you will be charged for the order will be the total amount shown in the shopping cart when checking out, that will be the shirt price plus the shipping fee. We process payments through paypal only at this time and don't store customer's payment information anywhere. Your transaction will be 100% safe and secure with us at The Word Archive.

RETURN & REFUND POLICY

We hope that shopping with us works out for you but mistakes do happen!  Please do not hesitate to contact us if there is a defect with an item you receive.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please contact us before returning any products. We do not refund orders for buyer’s remorse and size exchanges are only in cases where the item is not as described in the sizing charts. 

If there is an error or defect with your order please contact us right away and we will be happy to send out a replacement for it. We can only offer a 100% refund or exchange for defective orders because all shirts are made to order. We can take back shirts that do not fit or you simply want to return with a $5 restocking fee. For hoodies the fee will be $15.

CHOOSE THE RIGHT COLOR

We are please to offer you color options using the color picker. However, not all designs will show up on every t shirt color. For example, a dark blue design on a dark blue T-Shirt will not work. Light graphics are hard to see on light shirts. Be sure to pick design and T-Shirt color that will work well together. If there is a specific design and color of T-Shirt you are looking for but you are unsure if the design will work please email us and ask before you order.

 

For return address information please contact us by email at thewordarchive@gmail.com as different products are shipped from different warehouses. Upon receipt, The Word Archive will refund your purchase.